Voice logger is a mandatory call recording solution that is highly recommended for all kinds of businesses. It can greatly enhance customer service. The voice logger system by calltosolution comes with a handful of benefits that make it stand out in the competitive market. The system supports IP, ISDN PRI, Analog lines as well as mobiles where the inbound and outbound calls take place. It can help to perform various tasks starting from training, and monitoring to dispute resolution and other regulatory compliance. It offers more ease of use and is capable of improving productivity for business operations. For customer satisfaction and quality management, there are different types of voice loggers available. Such as,
our Features
Being one of the call recording software for business, it comes with built-in call recording features. The recorded calls help to find out critical areas for improvement. Not only an agent's performance, but can also help to analyze and improve customer engagement for your business.
Business operations that are completely handled by humans without any technological help are more likely to make errors than a business that has integrated modern, powerful, and AI-powered technology. With the help of a voice logger, it is possible to keep track of fast-paced conversations without forgetting stuff that is important. You can always go back and check the recordings and make notes of the areas that need improvement.
calltosolution’s voice logger can be also utilized as a performance tracker as it allows project managers to check the team’s performance on a daily basis, based on every agent. They can see all the call timings, the total time spent on calls, idol hours, and for how long the calls were on hold. These parameters can greatly help in performance management and help every agent find the avenues where they need to work.
The recorded files for both incoming and outgoing calls can be accessed anytime in order to understand the context of the previous conversations that took place between the agents and the customers. It helps to resolve any kind of dispute issues that are flagged by the customers. In order to avoid further escalation, Managers can also take part in offering effective solutions.
Having a highly advanced call logger can also help in training the agents as it can store millions of conversations. The call recordings work like a study material or a demonstration which helps to educate the freshers. It can also help agents become more productive and deliver expected results in the long run. Top- performing agents are the greatest assets of a call center who can also train new agents and a legacy of good work continues with enhanced productivity.
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calltosolution’s voice logger offers transparency with reports, critical insights as well as other important metrics based on performance. This real-time can be easily accessed on any web-based dashboard at any hour of the day.
To Know More
WHY CHOOSE US
Calltosolution’s call recording software for business is compatible with any PBX and IP PBX, existing or new.
Automated call recording in both outbound and inbound calls.
Access to multiple format recording files such as WAV, and GSM.
With supervisor access, access and delete recording files.
Use date, time, destination, source, and destination to search and download files.
Remotely download voice files using a web browser.
Separate caller ID for all incoming calls.
Report and management of web-based configuration.
Automated archiving.
Access control with better security.
GUI-led monitor storage space.
Easy integration with Calltosolution’s call logger device.
Get a report in HTML / Excel Format and export calls with it.
WANT TO UPGRADE YOUR OLD VOICE LOGGER?
CALLTOSOLUTION voice logger provides a call recording service that is strategically designed to meet the enterprise's need to record, store, and track phone calls across all channels of communication in all geo-locations. The enterprise voice logger is known as the ultimate solution which can record and track calls from all channels such as Analog, PSTN/ISDN, GSM, and IP/SIP. Then the logger merges itself into a centralized application that allows enterprises to access the recorded files anytime, anywhere.
CALLTOSOLUTION call logger allows businesses to record VoIP RTP sessions. It is done by passively listening to network packets when both sides of the call are mixed together. Both the callee and caller's sides are mixed and every call is logged in as a separate audio file. Using CALLTOSOLUTION's IP Voice Logger, multiple network devices can be captured in parallel. It is also compatible with SIP-supported PBX, Cisco Call Manager, etc. where the voice logger's introduction will not interrupt the existing telephony network's functionality. The telephone system will be completely independent of the logger system.
The PRI logger from Calltosolution allows users to record calls from PRI channels easily, without having to worry about the service provider or the PBX model. For this, the users would not require any extra PBX license and they no longer have to depend on the E1 line provider and the PBX model.
The mobile voice logger is an app-based solution that provides support to Android 6.0 and more. CALLTOSOLUTION's mobile logger allows businesses to do real- time syncing with cloud servers where the admin user can view the files from any location. It is the best choice for salespeople and mobile users in the market as the call logger device provides the service to record calls during particular times.
CALLTOSOLUTION's analog voice logger is a call recorder based on a PC and can record calls from an analog trunk, and its extension line. The voice logger is capable of recording and storing every call detail. At the same time, it is an easy-to-install service, managed from a computer.
testimonial
Our company runs a call centre with the help of calltosolution’s voice logger system. And it’s been 3 years already, we are very happy to be their customer. Looking for more upgradation!
It’s wonderful how you offer your voice logger solution in a hassle-free way. We are really delighted to avail of services from your company. Thanks for quick yet cost-friendly solution.
When it was all about call centre dialler, we looked no further calltosolution. They are very professional and help you to know how to handle the product correctly to avoid mistakes.
We never thought to receive such a hospitality and help from your company. We are also impressed by the products and services. The quick and professional ways have helped us achieving our goals.
FAQ
CALLTOSOLUTION call logger comes with built-in call recording features, helping businesses find out the critical aspects that need improvement. It provides automatic call recording for both inbound and outbound calls which aids in improving customer service, hence your internal and external communication.
We provide both inbound and outbound call recording software, which is also automated. This means you will get to listen to not only how the agent performed, but also how much the customer was engaged in the conversation.
CALLTOSOLUTION uses modern and AI-powered technology in its voice logger. Using this, you will easily keep track of the fast-paced conversations between your agents and customers. So, there is absolutely no room for any data error.
Yes, using CALLTOSOLUTION call logger, you can easily access the recorded files for both outgoing and incoming calls anytime.
Our call logger can store millions of conversations. You can use the call recordings as study materials for your agents to train the freshers. It can also help your agents become more productive as listening to specific cases will make them realize common mistakes and improve themselves.
Well, using our modern, powerful, and technologically advanced call logger you can get access to various data like total time spent on calls, call timings, idol hours, the total time the calls were put on hold, and manage your customer service better.
Not only do we offer an AI-powered and technologically advanced call logger, but the service is also affordable. So you can work with us and achieve great results without breaking the bank.
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