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Call Center Solutions that Can Empower Small, Medium, and Large-scale Businesses

Every call center operation requires a scalable and proactive solution that comes with end-to-end monitoring and helps to manage all processes. calltosolution’s call center solutions can provide more visibility and complete ownership to control the productivity and performance of the call center. Our company provides a unique solution where one can opt for all kinds of features that suit your business.

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our Features

The Key Offerings of This Tool

Automated Distribution of Calls

It is an intelligent call center software that studies the performances of the agents and routes the calls to the best-performing agents. Based on their skill set, the software allocates the calls and ensures quick customer resolution without keeping them waiting in the queue.

Real-Time Call Reports

Monitoring is one of the most important tasks which needs to be constantly done in order to instill more productivity and this tool can help to do that. Our tool allows monitoring real-time activities so that you can observe and opt for quick and efficient solutions. It helps to monitor various avenues such as call logs, call analytics, agent performance, and many others.

Inbound and outbound dialer

Being the leading calling software for call center, this tool is capable of offering multiple dialing options for all kinds of inbound and outbound calling processes. That is the reason why it’s called an ‘outbound call center dialer’ It is progressive and can offer predictive suggestions along with preview and manual dialing. Therefore, it can greatly reduce the rate of human error.

Voice Logger and Blasting

It can help to record all kinds of outbound and inbound calls which paves a smoother way for quality monitoring as well as performance evaluation for the agents working in the company. Similarly, it can also help to broadcast voice messages to a larger group of target audiences. Its call center solution does not require deploying extra people or changing the campaign.

Click to Call

You can call the customers directly from your CRM (Customer relationship management) or on the website which is quick and easy. Cloud call center solutions help to foster efficient communication with all kinds of customers.

Multilevel IVR

Focusing on the Interactive Voice Response, this tool by calltosolution allows the creation of multi- level and custom voice responses and greetings to your IVR menu. As a result, conversations with the users get more efficient with improved customer communication. It can cater to your unique business and customer needs.

Alerts for Missed Call

Always get alerts through phone calls and email IDs. The miscall alerts can also help to engage with the customers which eventually generate more traction for your business. Therefore, you can easily connect with the customers.

Real-time Monitoring of the Call

This tool by calltosolution is capable of generating multiple reports based on real-time data. Statistical data is provided with 100% transparency in order to measure the performance of the campaign.

To Know More

Click Here To Download the PDF to Understand Our AI Call Center Solutions to Empower Small, Medium, and Large-scale Business

Why choose us

Benefits of Using AI Call Center Solution of CALLTOSOLUTION

  • Omni-channel Integration

    Establish easy interaction with your customers from multiple channels via calls, web calls, Texts, web chats, email, and social media platforms. You can deliver an easy and seamless experience across every touch point mandated for cloud-based contact center solutions.

  • Technologies

    With the AI Call Center of CALLTOSOLUTION, you can access an open-source technology that is very flexible and scalable. It will suit all sorts of business requirements at a very reasonable cost.

  • Integration

    It allows the users to get the seamless establishment of cloud solutions for call centers with all third-party software like CRM ( Zoho, Salesforce, Vtiger, Leadsquare, Zendesk), WhatsApp, Email, Chat, and SMS.

  • Call Analytics

    In the AI call center technology offered by CALLTOSOLUTION, you will get deep insights into Profiling, Agent behavior, QA conformance, Outliers detection, and Gap analysis. These features will improve the operating efficacy of your business.

  • UX Customization

    Based on your exclusive business needs you can customize your business solution and the dashboards.

Our Dashboards

Manage your cloud call center With Our Advanced Dashboard

Architecture

How it Works

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testimonial

Dependable Feedback from Clients

Philip Patton

We have been vouching for their AI call center technology to handle our calling operations. By far our journey with CALLTOSOLUTION has been productive. The features they offer are extremely useful and align with our services. It is very reassuring to count on their AI call center software services for a rapidly developing company like ours.

Mary Pena

We are really happy to witness the AI call center solutions software offered by CALLTOSOLUTION. They are fast and efficient and working with them has reduced our struggle to keep in touch with our customer base significantly.

Heath Roy

CALLTOSOLUTION has successfully met our expectations. With the improved features of AI call center technology, we have been able to improve the quality of our services.

Neha Paul

CALLTOSOLUTION's AI cloud-based call center has allowed our company to upgrade our services. It has boosted our productivity by 70%.

FAQ

We answer your questions

AI Call Center Solutions implements artificial intelligence technologies incorporated into a call center which enhances customer support operations. This technology includes various AI-powered tools like virtual assistants, chatbots, speech analytics, automated call routing, and predictive analytics.

Our key features include the following –

1. Automated distribution of calls

2. Real-time call reports

3. Inbound and outbound dialer

4. Voice Lodger and Blasting

5. Click to Call

6. Multilevel IVR

7. Alerts for Missed Calls

8. Real-time Monitoring of the Call

It is efficient call center software that allows you to study the performance of the agents and routes. It will deliver a call to the best-performing agent for better performance. Based on their skill set and resolution capability this decision will be taken.

This is a multiple-dialing option for all kinds of inbound and outbound calling processes. With this progressive software, you can predict suggestions and preview the manual dialing option. This option will effectively reduce any sort of human error.

This tool focuses on an interactive voice process that allows the company to interact with its customers on various levels to offer them more efficient services in the long run.

Yes, you can.

Go to our get in touch segment and fill out the mandated form. You will have to share your full name, your 10-digit mobile number, and your email address, along with your company name and requirements regarding call center solutions software or any other queries. And we will get back to your requirements effectively.

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